getjili Responsible Gaming

At getjili, responsible gaming is not just a checkbox — it is a core part of how we operate. We believe that every Filipino player deserves a safe, fair, and enjoyable gaming environment, and we take our duty of care seriously. Whether you are spinning the reels on your favorite slot, joining a bingo room, or playing a hand of Texas Hold'em, getjili is designed to keep the experience fun and within your control.

getjili operates in compliance with PAGCOR-aligned responsible gaming standards. We have invested in a comprehensive suite of player protection tools, trained our support team to recognize signs of problem gambling, and built safeguards directly into the platform so that help is always just a few taps away.

We also recognize that gambling, like any form of entertainment, carries risk. A small number of players may develop unhealthy patterns over time. This page is here to help you understand those risks, recognize the warning signs early, and access the right support — whether that means setting a deposit limit, taking a short break, or reaching out to a professional counselor.

Philippine law and PAGCOR regulations require that all casino-style gambling participants be at least 21 years of age. getjili strictly enforces this requirement across every game, promotion, and feature on the platform.

Here is how we enforce the 21+ rule:

• Registration Gate: All users must confirm their date of birth during sign-up. Anyone born less than 21 years ago is blocked from completing registration.
• KYC Verification: Before any withdrawal is processed, getjili requires submission of a valid government-issued ID (SSS, PhilSys, UMID, passport, or driver's license) to confirm age and identity.
• Ongoing Monitoring: Our compliance team monitors accounts for indicators of underage access. Any account suspected of being operated by a minor is immediately suspended pending investigation.
• Zero Tolerance: Accounts confirmed to belong to individuals under 21 are permanently closed, all funds are frozen pending regulatory review, and the matter is reported to the appropriate authorities.

getjili gives every registered player direct access to a full set of responsible gaming controls from within their account dashboard. These tools are free, instant, and available 24/7 — no need to contact support to activate most of them.

Not sure if your gaming habits are healthy? Ask yourself the following questions honestly. If you answer "yes" to three or more, it may be time to use one of getjili's player protection tools or speak to a professional counselor.

Problem gambling does not always look the same for everyone. It can develop gradually, and many players do not realize there is an issue until it has already affected their finances, relationships, or mental health. getjili wants you to be aware of the most common warning signs so you can act early.

Financial warning signs:

• Spending more than you can afford on gambling, including money set aside for rent, utilities, or food
• Taking out loans or cash advances specifically to fund gambling sessions
• Hiding bank statements, e-wallet transactions, or GCash history from family members
• Selling personal items or asking friends for money without explaining why

Behavioral warning signs:

• Spending increasing amounts of time gambling, often at the expense of work, school, or family time
• Feeling a compulsive urge to gamble even when you know you should stop
• Becoming secretive about your online activity or gaming habits
• Neglecting personal responsibilities, meals, or sleep because of gaming sessions

Emotional warning signs:

• Feeling anxious, depressed, or irritable when not gambling
• Using gambling as a way to cope with stress, loneliness, or personal problems
• Feeling guilt or shame after a gambling session but continuing anyway
• Experiencing mood swings tied to wins and losses

Self-exclusion is the most powerful responsible gaming tool available on getjili. When you activate self-exclusion, your account is fully suspended — you cannot log in, deposit, or participate in any games for the duration of the exclusion period.

How to activate self-exclusion on getjili:

1. Log in to your getjili account and navigate to Account Settings.
2. Select Responsible Gaming from the settings menu.
3. Choose Self-Exclusion and select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent.
4. Confirm your choice. The exclusion is processed within 24 hours.
5. Alternatively, contact our 24/7 live chat support and request self-exclusion directly — our team will process it immediately.

What happens during self-exclusion:

• Your account is suspended and you cannot log in for the duration of the exclusion period.
• All pending bonuses and promotional offers are cancelled.
• getjili will not send you any marketing communications during the exclusion period.
• Any remaining balance in your account will be held securely and returned to you upon verified request after the exclusion period ends.
• The exclusion period cannot be shortened or reversed once activated. This is intentional — it is designed to give you a genuine, uninterrupted break.

If you or someone you know is struggling with problem gambling, please know that help is available. getjili's support team is trained to assist players who are experiencing difficulties, and we will always treat your situation with compassion and confidentiality.

You can reach getjili's responsible gaming support team 24 hours a day, 7 days a week through the live chat feature inside your account dashboard. Our team can help you activate any of the player protection tools described on this page, process a self-exclusion request, or simply talk through your options.

Beyond getjili's internal support, we encourage players who need professional help to reach out to qualified counseling services. Problem gambling is a recognized condition, and trained professionals can provide the kind of structured support that goes beyond what a gaming platform can offer.

In the Philippines, mental health and addiction support services are available through the Department of Health (DOH) and accredited private counseling centers in Metro Manila, Cebu, Davao, and other major cities. If you are in crisis, please contact the DOH mental health hotline or visit your nearest hospital.

Most getjili players enjoy gaming as a fun, recreational activity without any issues. Here are some practical habits that help keep it that way:

• Set a budget before you play. Decide in advance how much you are comfortable spending — and treat it like the cost of entertainment, not an investment. Use getjili's deposit limit tool to enforce it automatically.
• Set a time limit. Decide how long you will play before you start. Enable session time reminders in your account settings so getjili can help you stick to it.
• Never chase losses. If you have hit your budget for the session, stop. Chasing losses is one of the most common paths to problem gambling — the next spin or hand is never guaranteed to win it back.
• Play for fun, not profit. Treat gaming as entertainment. The house always has an edge over the long run, and that is okay — the fun is in the experience, not the outcome.
• Take regular breaks. Step away from the screen every hour. Grab a snack, stretch, or chat with someone. Breaks help you stay clear-headed and in control.
• Do not play when emotional. Avoid gaming when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and can lead to impulsive decisions.
• Keep gaming in balance. Make sure gaming does not crowd out other activities you enjoy — time with family, exercise, hobbies, and rest are all important parts of a healthy life.
• Talk openly. If someone close to you expresses concern about your gaming, listen. Sometimes the people around us notice patterns before we do.

getjili is strictly a 21+ platform, and we take every reasonable step to prevent minors from accessing our services. However, we also recognize that parents and guardians play a critical role in keeping young people safe online.

Here are some steps you can take at home to prevent minors from accessing online gambling platforms:

• Use parental control software on shared devices and home networks to block access to gambling websites and apps.
• Keep your getjili login credentials private. Never share your username, password, or device with anyone under 21.
• Enable device-level screen time controls on smartphones and tablets used by younger family members.
• Have open conversations with teenagers about the risks of gambling and why the 21+ age restriction exists.
• Monitor bank and e-wallet activity on accounts accessible to minors, including GCash and Maya accounts linked to family plans.

If you suspect that a minor has accessed getjili using your account or any other account, please contact our support team immediately via live chat. We will investigate and take appropriate action without delay.

getjili's responsible gaming team is here for you whenever you need us. Do not hesitate to reach out — there is no judgment, only support.

• Live Chat: Available 24/7 inside your getjili account dashboard — the fastest way to reach our responsible gaming team.
• Email: [email protected] — we respond to all responsible gaming emails within 2 hours.

For formal complaints or escalations related to responsible gaming, you may also contact PAGCOR directly through their official channels. getjili cooperates fully with all PAGCOR-aligned regulatory oversight.