getjili Privacy Policy

getjili is an online gaming and casino platform designed for Filipino players. As part of delivering our services, we necessarily collect and process certain personal information. We are committed to handling that information responsibly, transparently, and in compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Policy applies to all personal data collected through the getjili website, mobile platform, customer support channels, and any other touchpoints where you interact with getjili. It does not apply to third-party websites or services that may be linked from our platform.

getjili acts as the Personal Information Controller for the data described in this Policy. We determine the purposes and means of processing your personal information and are responsible for ensuring it is handled lawfully and securely.

getjili collects the following categories of personal data, depending on how you interact with our platform:

We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive personal information (such as health data, religious beliefs, or political affiliations) unless specifically required by law.

getjili collects personal data through the following means:

• Direct Interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you directly provide us with personal data.
• Automated Technologies: When you access the getjili platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for more details on cookies.
• Third-Party Sources: We may receive data about you from payment processors (such as GCash, PayMaya, or your bank) to verify transactions, from identity verification service providers for KYC purposes, and from fraud prevention partners.
• Publicly Available Sources: In limited circumstances, we may collect information from publicly available sources to verify your identity or investigate suspected fraud.

getjili uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your getjili account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the getjili platform.
• KYC and Compliance: To verify your age (21+), identity, and payment method ownership in compliance with Philippine gaming regulations and anti-money laundering requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits, session reminders, and self-exclusion, in line with our Responsible Gaming Policy.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Marketing and Promotions: To send you relevant promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the getjili platform.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities including PAGCOR and the National Privacy Commission (NPC).

Under the Data Privacy Act of 2012, getjili processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the getjili gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC requirements, anti-money laundering obligations, and PAGCOR-compliant gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending marketing communications, we rely on your explicit consent. You may withdraw consent at any time by contacting our support team or using the opt-out mechanism in our communications.

getjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and other payment service providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification services that assist us in verifying your age and identity in compliance with regulatory requirements.
• Fraud Prevention Partners: Service providers that help us detect and prevent fraudulent activity on the platform.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Game Providers: Third-party game developers and providers whose games are available on the getjili platform may receive limited gaming data necessary to deliver their games.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and other government bodies, where required by law or regulation.
• Professional Advisors: Lawyers, auditors, and other professional advisors, where necessary for legal, compliance, or financial purposes.

All third parties with whom we share your data are required to handle it in accordance with applicable data privacy laws and our data processing agreements. We do not permit third parties to use your data for their own purposes beyond what is necessary to provide services to getjili.

getjili uses cookies and similar tracking technologies to enhance your experience on our platform, ensure security, and gather analytics data. A cookie is a small text file placed on your device when you visit our website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and game display options, to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns. These are only placed with your consent.

Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling strictly necessary cookies may affect the functionality of the getjili platform, including your ability to log in and play games.

By continuing to use the getjili platform after being presented with our cookie notice, you consent to our use of non-essential cookies as described above.

getjili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years after account closure, in compliance with anti-money laundering regulations and PAGCOR-compliant record-keeping requirements.
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC and Verification Documents: Retained for a minimum of five (5) years after account closure or the completion of the relevant transaction.
• Gaming History: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for two (2) years from the date of the interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted or anonymized within 30 days.
• Technical and Usage Data: Typically retained in identifiable form for up to 12 months, after which it may be anonymized and retained for analytics purposes.

When personal data is no longer required, getjili will securely delete or anonymize it in accordance with our data disposal procedures.

getjili takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and the getjili platform is encrypted using industry-standard 256-bit SSL/TLS technology.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Access Controls: Access to personal data is limited to authorized getjili personnel and third-party processors who require it to perform their functions. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: getjili supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, getjili will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While we implement robust security measures, no method of electronic transmission or storage is completely secure. We encourage you to use a strong, unique password for your getjili account and to enable two-factor authentication to further protect your account.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by getjili. You may exercise any of these rights by contacting our Data Privacy Officer through the details in Section 15.

We will respond to all data rights requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

The getjili platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

During registration, all users are required to confirm their age and provide a date of birth. getjili may request government-issued identification to verify age at any time. If we discover that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the data, and report the matter to the appropriate authorities where required.

If you are a parent or guardian and believe that a minor has registered on the getjili platform, please contact us immediately via live chat or at the email address in Section 15 so we can take prompt action.

Some of getjili's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, getjili ensures that appropriate safeguards are in place to protect your data, including:

• Entering into data processing agreements that incorporate standard contractual clauses approved by the National Privacy Commission.
• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized under Philippine law.
• Implementing additional technical and organizational measures where necessary to ensure the security of transferred data.

By using the getjili platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

The getjili platform may contain links to third-party websites or services, such as game providers or payment processors. This Privacy Policy applies only to the getjili platform and does not cover the privacy practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit. getjili is not responsible for the privacy practices, content, or security of third-party websites, even if they are accessible through links on our platform.

getjili reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or an in-platform notification.

Your continued use of the getjili platform after any changes to this Policy constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. The current version is always available at getjili.org/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the getjili Data Privacy Officer:

• Live Chat: Available 24/7 through your getjili account dashboard — the fastest way to reach us.
• Email: [email protected]

We aim to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within thirty (30) days. For data rights requests, please include your full name, registered email address, and a description of your request to help us process it efficiently.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.